AMC & FMS Services

AMS - Annual Maintenance Service

For IT based equipment's, Annual Maintenance Contracts generally includes replacement of defective parts/ replacement of whole units along with On-site support. Annual Maintenance Contracts in that customer to hand over defective units which would be returned to them after the fault is rectified. In that customer would log-in a complaint to CDN technologies (through web or phone) and our service desk personnel would contact the customer to identify the exact fault. Our team can even access the network based equipment from a remote location (if remote access is enabled by the customer) to identify the fault, and try to rectify it. CDN technologies dedicated team of IT experts take care of the smooth functioning of all your IT resources, from data centers to networks, from servers to storage, from desktops to connectivity. The objective of this service is to manage enterprise infrastructures from an availability, manageability and performance perspective. A host of services devised to meet diverse customer requirements spans simple reporting of basic level availability of technology infrastructure to advanced system administration activities.

FMS - Facility Management Services:

FMS (Facility Management Services) is different from AMC. Facility Management Services get a trained man-power from the Service providers who would co-ordinate with the vendors to provide On-site IT support to the customer. Our service personnel are generally deployed On-site (full time), at the customer premises. CDN technologies involves an effective combination of people, process and tools to ensure that your IT infrastructure is always up and running. We ensure that the customer's equipment's are in top operational condition and that they are receiving services in a prompt and organized manner. The services are delivered through Help Desk with Single Point of Contact. Depending on customer's requirement, the services are provided on a 24 x 7 basis.

Our facility management services comprises of

  • Resident Engineer
  • Server Management Services
  • Network Management Services
  • Email Configuration Management Services
  • IT Security and Firewall Management Services
  • Vendor Management
  • Asset Management Services
Feel free to get in touch with us to explore the various possibilities we offer in meeting your varied IT requirements.
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